Hundreds of outpatient clinic, university hospital, county department of health, and discharge pharmacies have chosen fusion-Rx , the feature-rich pharmacy adherence platform that fully integrates inbound IVR and outbound communication as part of patient, pharmacy, and prescriber services. Our sophisticated, next generation platform engages patients with the ease and choices that are in demand: 24/7 access to the pharmacy via telephone, internet/browser, and mobile devices.

In addition to the features listed below, the fusion-Rx  platform supports HIPAA/HITECH Compatibility, Work Flow integration, individual site customizations for pharmacy hours, voice menus and call routing options, and holiday hour configuration.

Advanced Inbound IVR

Providing a unique and meaningful experience 24×7, a service important to everyone calling your pharmacy. fusion-Rx Advanced Inbound IVR features are built on a strong foundation of telecommunications knowledge and prescription data integration to enhance your pharmacy environment and customer’s experience.  


A service that helps to maximize pharmacy productivity, answering calls on the first ring 24/7. fusion-Rx provides a full menu of options to callers such as location, store hours, transferring to departments or individual extensions, and leaving voicemail messages, and much, much more!

Authorization Fax

A cloud-based fax service triggered by the fusion-Rx refill authorization logic when a patient’s refill request requires prescriber authorization. The fusion-Rx refill authorization logic determines whether an Authorization Fax should be sent and notifies the pharmacy staff of the action.  

Online Solutions

Providing an easy and secure means for patients to request prescription refills or login to view their prescription profile, are services fusion-Rx can offer to any pharmacy – with or without an established pharmacy website. 

Star Adherence

Integrated outbound messaging that engages pharmacy patients via phone call, email, and text notifications.  Notifications are sent to patients regarding important health information and prescription reminders such as:  ready for pickup, or a refill is due.  This proven solution increases medication adherence, customer loyalty and improves the pharmacy’s bottom-line!

Mobile Solutions

We provide both a quick-to-market means for pharmacies to offer mobile prescription refills and profile access, and the more robust option via our fusion-Rx 3rd party mobile app vendor program if you desire a registered and branded mobile app. 

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  • Store Level Distributed, or Centralized, and Virtualized environment implementations
  • Enterprise Grade stability
  • Analog Telecom & VOIP/SIP Connectivity
  • Integrated Platform supports ALL applications
  • Distributed or Hosted pharmacy specific centralized management capabilities
  • Application specific reporting is built directly into each tab as ‘widgets (No need to run reports to view system performance and usage)
  • System Hardware is monitored via SNMP traps
  • LDAP integration to Active Directory is fully supported for Web User Interface and OS logins
  • Virus Protection & Secure backups

The browser-based dashboard provides system management, administration and reporting capabilities for all fusion-Rx services.

  • Manage fusion-Rx services from any workstation or mobile device via the pharmacy network.
  • Set Hours of operation and holiday hours, voicemail message playback, patient communication enrollment, reports, data export.

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  • Prescriber/Pharmacy/Patient Interaction
  • Customer Service
  • Employee Satisfaction


  • Return to Stock as much as 50% or more
  • Customer Wait Time
  • Noise & Interruption Levels


  • Medication Adherence
  • Prescriptions Filled
  • Revenue and Profit

To learn more about fusion-Rx or if you would like to have a Team Member contact you…